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Privacy Policy

Last updated: 2025-03-11

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This Privacy Policy applies to any user or visitor of VoxCell BioInnovation, Inc.'s (“VoxCell”) website, www.voxcellbio.com or mobile applications that include a direct link to the Privacy Policy (collectively, the “Sites”).


We take your privacy seriously. This Privacy Policy informs you of our policies and practices regarding the collection and use of your personal information, and it sets forth your privacy rights.

 

Table of Contents

Information We Collect
How We Use Personal Information
How We Share Information with Others
Your Rights
Data Storage and Retention
Security
Links to Other Websites
Data Integrity
International Transfer
Cross-Border Data Transfers & Compliance with Canadian Privacy Laws
Recourse, Enforcement and Liability
Changes and Updates to the Privacy Policy
Questions, Concerns, or Complaints

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Information We Collect

A “Natural Person”, as described by privacy laws, is a human being as opposed to a corporate entity. VoxCell only conducts business-to-business sales, meaning that we do not sell products directly to Natural Persons, but rather to companies and institutions. In the course of our business-to-business sales, we may collect information on Natural Persons such as you who are acting in the capacity as a representative or employee of their organization.  This is the information we collect.


Personal Information. We collect personal information that, directly or indirectly, identifies you such as your name, title, organization, the address of your organization, your telephone number, your email address, and any usernames and passwords you create while using our Sites (“Personal Information”).


Financial Information. Typically, persons accessing our website to make payments use their organization’s financial information to make payments.  However, if you elect to use your personal credit card as a method of payment for your organization, we may collect your credit card number and related information. All payment data is handled and stored by Stripe and Adyen. You may find their privacy notice link(s) here: Stripe and Adyen.


Automated Information. As is true of most other websites and mobile applications, our Sites collect certain information automatically and store it in log files. This information does not reveal your specific identity (such as your name or contact details) but may include details about your device, browsing behavior, and interactions with our Sites. This data is primarily needed to maintain the security and operation of our Sites, as well as for internal analytics and reporting purposes.

 

  • Log and Usage Data. This includes service-related, diagnostic, usage, and performance data our servers automatically collect when you access or use our Sites. Depending on your interaction with us, this data may include your IP address, browser type and settings, device information, and activity logs such as pages and files viewed, searches, timestamps, and feature usage. It may also include device event information, such as system activity, error reports ("crash dumps"), and hardware settings.

 

  • Device Data. We collect information about the device you use to access our Sites, such as your computer, phone, tablet, or other device. This may include your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, internet service provider or mobile carrier, operating system, and system configuration details.

 

  • Location Data. We may collect information about your device's location, which can be either precise or imprecise, depending on your device settings. This data may be gathered using GPS and other geolocation technologies. You can opt out of sharing precise location data by adjusting your device’s settings. However, restricting location access may affect certain functionalities of our Sites.


Through Cookies and Other Similar Technologies. “Cookies” include commonly used pieces of information in the form of small files that are placed on an individual’s device to enable the individual to more easily communicate and interact with the Sites. When you visit our Sites, we may send one or more cookies to your device. They enable us to store information about your device which helps us, amongst other things, to provide you with a good experience when you browse our Sites and enhance the level of services and functions provided. We also use third parties to serve advertisements on other Sites that may be of interest to you, based on information collected about your use of our Sites and other websites. To do so, these companies may place or recognize a unique cookie or similar on your browser. Please review our Cookies Policy for more information.


Do Not Track. Our Sites do not support Do Not Track settings ("DNT") at this time. DNT is a privacy preference you can set in your web browser to indicate that you do not want certain information about your website visits collected across websites when you have not interacted with that service on a page. For more information about how to control cookies, please see below.


When visiting our Sites for the first time, you will be asked to specify your cookie preferences. Your preferences will then be recorded. You may change them at any time by removing cookies associated with our Sites from your browser and then visiting the Sites again. You will also be asked from time-to-time to confirm your preferences. Essential cookies cannot be disabled.

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How We Use Personal Information

VoxCell will not use your Personal Information for any purpose other than the one for which it was originally collected without your prior consent. We use your Personal Information to communicate with you as a representative of your organization and to provide support related to our products and services. In some cases, we engage third-party service providers to process Personal Information on our behalf.

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VoxCell and our third-party service providers may use your Personal Information to:

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  • Contact you via email or telephone regarding your order, your organization’s account status, inquiries, or updates about our products and services.

  • Process and fulfill orders placed by your organization.

  • Respond to your organization’s requests and inquiries about our products and services.

  • Send marketing communications that may be relevant to your organization.

  • Personalize your experience on our Sites by displaying products and offers tailored to your interests.

  • Process job applications submitted in response to online job postings.

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How We Share Information with Others

We do not rent, sell, or share your Personal Information with other people or nonaffiliated companies for their direct marketing purposes.


When we transfer your information to third-party service providers, we contractually require  our providers to maintain the privacy, confidentiality and security of the Personal Information and data. We take steps to ensure that these parties take protecting your privacy as seriously as we do.


Other Types of Third-Party Service Providers. We also engage third parties to perform services on our behalf such as software maintenance services, hosting services, email service providers, database management, web analytics, and other services.


Credit Card Processors. When you enter your credit card information, we transmit your information for processing using secure data transmission services (i.e., credit card information is encrypted). The third-party processor does not store any credit card data associated with any purchases processed on the website.


Marketing Support Services. Like many companies, we contract with third parties to provide customer relationship management (“CRM”) tools for marketing purposes. Typically, these CRM tools are available for our use through a cloud-based platform (such as HubSpot). We engage third parties to provide CRM tools that compile customer Personal Information and data that may be collected through various channels, such as through the Sites, telephone, direct mail, marketing materials.


Law Enforcement and Internal Operations. Personal Information may be provided where we are required to do so by law, or if we believe in good faith that it is reasonably necessary (i) to respond to claims asserted against VoxCell or to comply with the legal process (for example, discovery requests, subpoenas or warrants); (ii) to enforce or administer our policies and agreements with users; (iii) for fraud prevention, risk assessment, investigation, customer support, product development and de-bugging purposes; or (iv) to protect the rights, property or safety of VoxCell, its users or members of the general public. We will use commercially reasonable efforts to notify users about law enforcement or court ordered requests for data unless otherwise prohibited by law. However, nothing in this Privacy Policy is intended to limit any legal defenses or objections that you may have to any third-party request to compel disclosure of your information.
 

Affiliates and Business Transfer. We may share your Personal Information with our subsidiaries and affiliates. VoxCell may also sell, transfer or otherwise share some or all of its assets, including your Personal Information, in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy.  Under such circumstances, VoxCell will use commercially reasonable efforts to notify its users if their Personal Information is to be disclosed or transferred and/or becomes subject to a different privacy policy.

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Your Rights

Right to Review and Rectify Your Personal Information. You may access your account at any time to correct, update, or delete inaccuracies by logging into your account through our Sites. If additional assistance is required to change or delete inaccuracies within your Personal Information or you would like to know what information about you was collected, please complete the relevant form at this location: Privacy Request. We reserve the right to charge for copies of data requested.


Right to Delete Personal Information or Withdraw Consent. You have the right to withdraw consent where such consent is required to share or use Personal Information. You may request that we delete your Personal Information. If you receive communications from us and no longer wish to receive them, please follow the opt out or removal instructions in the email. To delete your Personal Information, request a copy of the information we have or to correct any errors in your data, please complete the relevant form at: Privacy Request. Since your Personal Information is required for us to provide the services to you, deleting it will also terminate your access to the services. We may be required by law to retain it to exercise or defend legal claims, or contractual obligations with our customers to retain some information in connection with our obligation to provide the services. We may de-identify and anonymize some data for purposes of retaining it.


Right to Object to or Restrict Processing. You also have the right to object to any use of your Personal Information and request that VoxCell restrict processing of your Personal Information.  To do so, please complete the relevant form at: Privacy Request.


Data Portability. If you would like us to transmit your Personal Information to another company providing similar services and we are required to do so by law, we will work with them to do so upon request and verification of such request with both the requestor and the company receiving the Personal Information.


Right to Redress. If you are located in the European Economic Area and you believe we have violated any data protection laws, you may file a complaint directly to your local Data Protection Authority (also known as the “DPA”).
 

You may also have the right to make a GDPR complaint to the relevant Data Protection Authority. A list of National Data Protection Authorities is available here.


If you need further assistance regarding your rights, please contact us using the contact information provided below and we will consider your request in accordance with applicable law.


In some cases, our ability to uphold these rights for you may depend upon our obligations to process personal information for security, safety, fraud prevention reasons, compliance with regulatory or legal requirements, or because processing is necessary to deliver the services you have requested. Where this is the case, we will inform you of specific details in response to your request.


Right to Nondiscriminatory Treatment. You have the right to exercise any of the above rights without fear of retaliation or discriminatory treatment from VoxCell. VoxCell will not discriminate against or otherwise provide any differential treatment to any person who submits a request to exercise their rights. If you feel that such discrimination has occurred, please contact hello@voxcellbio.com.


Communication. We will provide you with reasonable mechanisms to exercise your choice regarding receipt of information from VoxCell. When you receive an email from us, you may opt-out from receiving future emails from VoxCell by clicking on the unsubscribe link contained in the e-mail, by writing to us at the address provided in the email or by contacting us at hello@voxcellbio.com.

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Data Storage and Retention

Your Personal Information is stored by VoxCell on its servers, as well as on the servers of cloud-based database management services that VoxCell engages, which may be located in multiple jurisdictions, including North America, Europe, and Asia. We will retain and use your Personal Information for as long as your account is active, as needed to provide you services, or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.


For more information on where and how long your Personal Information is stored, and for more information on your rights of erasure and portability, please contact VoxCell’s data protection officer at hello@voxcellbio.com.
 

Security

The security of your Personal Information is important to us. To help protect privacy and personal information you transmit through use of our Sites, we maintain physical, technical and administrative safeguards.


We take reasonable and appropriate measures to protect your Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction by taking into due account the risks involved in the processing and the nature of the personal data. For example, we encrypt your credit card number when you provide such information to us for processing your orders.


We restrict access to your Personal Information to those employees who need to know that information to provide benefits or services to you. In addition, we train our employees about the importance of confidentiality and maintaining the privacy and security of your information. However, because no security system can be 100% effective, we cannot completely guarantee the security of any information we store, process or transmit.
 

Links to Other Websites

This website contains links to websites of other organizations. Unless otherwise specified, linkage to these other websites does not imply any relationship, sponsorship, or affiliation between VoxCell and these linked websites, nor does it imply any adoption or approval of the content of such websites. VoxCell does not have control over the policies or practices of these websites and is not responsible for their privacy practices or their content.

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Data Integrity

VoxCell will use your Personal Information only for the purposes for which it was collected, unless you provide prior consent. We will take reasonable steps to ensure that personal information is relevant to its intended use, accurate, complete, and current.
 

International Transfer

If you provide Personal Information to us directly, we may transmit your data, including all your Personal Information, to various locations, including those of our service providers, in order to fulfill our contractual obligations to you.
VoxCell will conduct compliance audits of its relevant privacy practices to verify adherence to this Privacy Policy. Any employee that VoxCell determines is in violation of this Privacy Policy will be subject to disciplinary action.
 

Cross-Border Data Transfers & Compliance with Canadian Privacy Laws

VoxCell complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws regarding the collection, use, disclosure, and transfer of personal data.


VoxCell ensures that personal data collected from individuals in Canada, the European Union (EU), the United Kingdom (UK), and Switzerland is handled in accordance with applicable privacy regulations. To learn more about the Personal Information Protection and Electronic Documents Act (PIPEDA), please visit https://laws-lois.justice.gc.ca/eng/acts/p-8.6/.


For personal data transfers from the EU, UK, and Switzerland to Canada, VoxCell relies on Canada’s adequacy decision under the General Data Protection Regulation (GDPR), which allows for lawful data transfers under PIPEDA. For any transfers of personal data outside of Canada, including to the United States or other jurisdictions, VoxCell implements appropriate safeguards, such as Standard Contractual Clauses (SCCs) and other legally recognized mechanisms to ensure compliance with data protection requirements.


Individuals in Canada, the EU, UK, and Switzerland have the right to request access to their personal information held by VoxCell, as well as to request corrections, amendments, or deletion of their data where applicable. Requests should be directed by email at hello@voxcellbio.com, by telephone at 672-974-8850 or via post at:


VoxCell BioInnovation, Inc.
Attn: Customer Support
300-637 Bay Street
Victoria, BC V8T 5L2


We will provide an individual opt-out choice, or opt-in for sensitive data, before we share your data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized. To limit the use and disclosure of your personal information, please submit a written request to hello@voxcellbio.com.


VoxCell does not use or share personal data for purposes beyond those for which it was originally collected without obtaining prior consent. If we process sensitive personal data, we will seek explicit consent before collection and use.


In certain circumstances, VoxCell may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security, law enforcement, or regulatory requirements.


VoxCell is responsible for the protection of personal data that it transfers to third-party service providers for processing on its behalf. We require all third-party processors to adhere to contractual obligations that ensure compliance with applicable data protection laws.
 

Recourse, Enforcement and Liability

VoxCell is committed to addressing concerns about our collection, use, and handling of personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. We also adhere to the European Union (EU) General Data Protection Regulation (GDPR) adequacy requirements, ensuring proper safeguards for personal data transfers from the EU, UK, and Switzerland to Canada.


Individuals in Canada, the EU, UK, and Switzerland with inquiries or complaints regarding our handling of personal data should first contact VoxCell by email at hello@voxcellbio.com, by telephone at 672-974-8850 or via post at:


VoxCell BioInnovation, Inc.
Attn: Customer Support
300-637 Bay Street
Victoria, BC V8T 5L2

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If we are unable to resolve your concerns, you may have the right to escalate your complaint to the relevant data protection authority:

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VoxCell cooperates with these regulatory bodies and will comply with their guidance on unresolved complaints.


If your complaint remains unresolved, you may also have the option to seek binding arbitration or legal remedies under applicable data protection laws.

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Changes and Updates to the Privacy Policy

As our company changes from time to time, this Privacy Policy is expected to change as well. We reserve the right to amend the Privacy Policy, for any reason, without notice to you, other than the posting of the amended Privacy Policy. We may send you an email reminder of our notices and material changes, but you should check our website frequently to see the current Privacy Policy is in effect and any changes that may have been made to it.
 

Questions, Concerns, or Complaints

Please contact us by email at hello@voxcellbio.com, by telephone at 672-974-8850 or via post at:


VoxCell BioInnovation, Inc.
Attn: Customer Support
300-637 Bay Street
Victoria, BC V8T 5L2

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